Patent №
US 11,706,337
Granted
2023-07-18
Filed 2020
Owner
UIPCO, LLC
+1 more
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17005064
A communication session may be established between a customer device and a customer service representative device. An artificial intelligence assistant may access the communication session and receive an input. The artificial intelligence assistant may process in the input. The artificial intelligence assistant may determine one or more characteristics of the input. The artificial intelligence assistant may determine an output based on the characteristics of the input. The artificial intelligence assistant may communicate the determined output to the customer service representative.
AI classification
Ownership
UIPCO, LLC
assignment · 536200787
UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
assignment · 637340107
Assignors
MITCHEM, SEAN C., BELL, CURTIS M., KOU, QUNYING, MACIOLEK, MICHAEL J., BROWN, DONNETTE MONCRIEF, MATHESON, CORY A., KHMELEV, YEVGENIY V., DZIUK, JANELLE D.
On an employer assignment, the assignors are typically the inventors.