Cloud-Integrated AI Chatbots for Automated HR Service Delivery Optimization

Cloud-integrated Artificial Intelligence (AI)-enabled chatbots can play a pivotal role in enhancing the service delivery and operational performance of Human Resources (HR) departments in organizations. The application of chatbots in HR has gained considerable traction recently, particularly as part of the shift to HR service delivery through common service centers. The cloud paradigm offers an excellent environment for a wide array of automated applications. Nevertheless, many existing implementations only partially automate specific functions. A cloud-integrated architecture allows for multiple HR functions to be automated through a single cloud-enabled chatbot, thereby optimizing resource utilization and service delivery. A cloud-integrated AI-enabled chatbot has been developed. The study specifically addresses the automation of employee onboarding and offboarding functions, with the solution being tested in a large enterprise environment. Evaluation metricsincluding efficiency, accuracy, and response time are then presented. Additionally, risk-management measures are discussed with a particular focus on fairness, bias, and transparency.