P514 — Preserving the Full Institutional Failure: The Product Failure / Support Failure Record as a Visibility-Preserving Object

P514 is an RC Posture paper in the Visibility Infrastructure series of Somatic & Physical Literacy™. The paper specifies the Product Failure / Support Failure Record as a visibility-preserving object. The object holds an originating product-failure field and the institutional response arising from it within one continuous evidentiary record while preserving their analytical distinction. Its governing distinction is that product failure and support failure may remain analytically distinguishable without being experientially, evidentially, or institutionally separate. When support is the institution’s designated response to a reported product failure, the support encounter becomes part of the traceable continuation of that encounter. Separating the records can preserve individual documents while hiding the relation among the product rupture, resulting work risk, user testing, institutional report, evidentiary demands, privacy questions, institutional response, cancellation and refund requests, and any external remedy pursued. The paper specifies the object’s required fields, ordered sequence, provenance rules, source-status controls, privacy boundaries, remedy states, continuity tests, separation tests, classification conditions, and misuse conditions. RC Posture governs the paper. P514 does not interpret institutional motive, assign culpability, adjudicate liability, establish contractual breach, determine compensation, or prescribe a remedy. Unified preservation does not establish common technical cause, coordinated intent, intentional product degradation, or legal responsibility. P514 is a companion object paper to P513, “The Posture of the Platform When the AI Fails: Privacy, Proof, and Institutional Nonresponse.” P513 interprets the institutional posture disclosed through a documented distribution of burdens. P514 specifies the descriptively prior object required to preserve the complete evidentiary field without inheriting or authorizing P513’s interpretation. Corpus: Somatic & Physical Literacy™ Series: Visibility Infrastructure in Somatic & Physical Literacy Series Subtitle: Bounded Preservation Where Distinctions Collapse in Practice Paper ID: P514 Corpus Edition: V1 Paper Substantive Version: 1.0 Public Paper Role: Visibility-preserving object specification Surface Designation: Public Standalone Version Posture: RC Posture — descriptive preservation without interpretive or remedial authorization Author: Chloe Elise Felder Publisher: SophyLit Publication Date: July 22, 2026