P513 — The Posture of the Platform When the AI Fails: Privacy, Proof, and Institutional Nonresponse

P513 is an experience-bounded IAR Posture paper within Somatic & Physical Literacy™. The paper examines a documented July 2026 encounter in which a paid AI service that had previously supported sustained scholarly authorship became abruptly unreliable and damaging. It follows the resulting institutional sequence from product failure through a commercial speed promotion, expanding evidentiary demands, unanswered privacy questions, repeated support nonresponse, unresolved cancellation and refund requests, and the displacement of remedy outside the platform. Its central claim is interpretive and evidence-bounded: OpenAI retained control over the service, plan design, institutional explanation, evidentiary threshold, and remedy surface, while the user carried disruption, verification, editorial repair, proof production, privacy protection, cancellation labor, and financial recovery. The paper does not claim access to OpenAI’s internal decisions, technical causes, staffing arrangements, or commercial intentions. It does not establish that service degradation was intentional or that this experience represents every AI provider. It establishes the documented sequence, its consequences, and the institutional posture disclosed through the distribution of burdens. This component contains: • The canonical public paper • An editable DOCX archival copy • Selected Redacted Evidence containing contemporaneous screenshots and correspondence The evidence file removes irrelevant interface information, private workspace details, unpublished filenames, private URLs, and the support case identifier. These redactions do not alter materially relevant evidentiary language. P513 is paired with P514, “Preserving the Full Institutional Failure: The Product Failure / Support Failure Record as a Visibility-Preserving Object.” P513 interprets the institutional posture disclosed by the case; P514 specifies the visibility-preserving record needed to preserve the complete product-and-support sequence without authorizing P513’s interpretation. Corpus: Somatic & Physical Literacy™ Series: IAR Posture — Interpretive Field Series Paper ID: P513 Corpus Edition: V1 Paper Substantive Version: 2.0 Public Paper Role: Lived AI-governance case analysis and institutional-posture interpretation Surface Designation: Public Standalone Archive Version Author: Chloe Elise Felder Publisher: SophyLit Publication Date: July 22, 2026