Patent №
US 10,176,239
Granted
2019-01-08
Filed 2012
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
nlp · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13454835
A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 280990558
Assignors
RUBINGER, BENJAMIN I.
On an employer assignment, the assignors are typically the inventors.