Patent №
US 10,182,151
Granted
2019-01-15
Filed 2014
Owner
SAP AG
Lab
—
AI components
2
nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14227050
A system and method that includes receiving a call from a customer; determining, in response to receiving the call, interactions with the customer and relevant business objects relating to the interactions; and presenting, simultaneously in a user interface display pane, representations of the interactions and the relevant business objects relating to the interactions.
Natural languagePlanningH04M 3/5133G06Q 30/016H04M 3/5141H04M 7/0024H04M 3/42059H04M 3/42348H04M 3/436H04M 3/5175
AI classification
Planning1.00
Natural language0.96
Vision0.02
AI hardware0.01
Speech0.00
Machine learning0.00
Evolutionary computation0.00
Knowledge representation0.00
Ownership
SAP AG
assignment · 325400047
Assignors
BUSCH, CARSTEN, KLUMPP, CHRISTIAN
On an employer assignment, the assignors are typically the inventors.
From the same owner
PROCESSING DATABASE QUERIES USING FORMAT CONVERSIONUS 11,755,575 · 2023Cluster-Based Business Process Management Through Eager Displacement And On-Demand RecoveryUS 11,341,158 · 2022AUGMENTING MIDDLEWARE COMMUNICATION SERVICESUS 11,222,001 · 2022Distributed Transaction Management With TokensUS 11,188,577 · 2021PROCESSING DATABASE QUERIES USING FORMAT CONVERSIONUS 11,176,132 · 2021OUT OF MEMORY ERROR HANDLING FOR DATA DEFINITION LANGUAGE OPERATIONSUS 11,086,832 · 2021CLOUD SHARING SYSTEMUS 11,050,820 · 2021FIXED STRING DICTIONARYUS 11,010,415 · 2021