Patent №
US 8,447,016
Granted
2013-05-21
Filed 2009
Owner
IFBYPHONE, INC.
+1 more
Lab
—
AI components
1
nlp
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12371081
A system and method are provided for establishing interactive communications between a customer and an agent of a merchant using a third-party. The customer is provided with a link that accesses a data entry element, such as a form, via which the customer can provide additional information to the agent. The third-party receives the entered customer information and forwards it on to the agent via, e.g., a screen pop. If the agent determines that the call should be accepted, the third-party facilitates connecting the agent with the customer.
AI classification
Ownership
IFBYPHONE, INC.
assignment · 225500545
DIALOGTECH INC.
namechg · 477880148
Assignors
KUGLER, JOSHUA, FELDMAN, FREDERICK MARSHALL, SHAPIRO, IRVIN M.
On an employer assignment, the assignors are typically the inventors.