METHOD, COMPUTER-READABLE STORAGE DEVICE, AND APPARATUS FOR ADDRESSING A PROBLEM IN A NETWORK USING SOCIAL MEDIA

A method, computer-readable storage device and apparatus for addressing a problem in a network using social media are disclosed. For example, the method receives social media data, analyzes the social media data to detect a trend for a service provided by the communication network, wherein the trend indicates a problem with the service, correlates an operational parameter of the communication network providing the service to the problem with the service and adjusts the operational parameter of the communication network to address the problem.