OBTAINING USER FEEDBACK FROM SOCIAL MEDIA DATA

Obtaining user feedback from a social networking service can include obtaining multiple social media posts provided on at least one social networking service, the multiple social media posts being associated with an entity, applying a pronoun filter to the multiple social media posts to obtain a filtered set of social media posts, each social media post in the filtered set including at least one pronoun from a pronoun list, and analyzing the filtered set of social media posts to identify trends or sentiments related to the entity.