Patent №
US 10,366,148
Granted
2019-07-30
Filed 2016
Owner
AMAZON TECHNOLOGIES, INC.
Lab
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15150223
Troubleshooting, training, and other services that can be provided remotely to a user of an application, Web page, or similar component can take advantage of a lightweight approach to monitoring, viewing, and/or control. A page being viewed by a user can have client executable code contained therein, wherein actions of the user with respect to the page can generate events that can be sent to a remote queue, service, server, etc. A local copy of the page can be created that can be viewed and/or operated by a person providing the service to the user. A listener component can be configured to retrieve events from the queue, etc., and send those events to the local device such that the local copy can be updated, causing the local copy to accurately reflect what the user is seeing and doing with respect to the page.
AI classification
Ownership
AMAZON TECHNOLOGIES, INC.
assignment · 385210649
Assignors
GOODSPEED, JOSHUA M.
On an employer assignment, the assignors are typically the inventors.