VECTOR-BASED CHARACTERIZATIONS OF PRODUCTS AND INDIVIDUALS WITH RESPECT TO CUSTOMER SERVICE AGENT ASSISTANCE
Patent №
US 10,366,396
Granted
2019-07-30
Filed 2017
Owner
WAL-MART STORES, INC.
AI components
3
nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15624030
Systems, apparatuses, and methods are provided herein for providing customer service agent assistance. A system for providing customer service agent assistance comprises a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors, a communication device, and a control circuit. The control circuit being configured to: provide a customer service agent user interface on a user device associated with a customer service agent, associate a particular customer with the customer service agent, retrieving at least one customer value vector for the particular customer from the customer profile database, and cause, via the communication device, the at least one customer value vector of the particular customer to be displayed on the customer service agent user interface of the user device.
AI classification
Ownership
WAL-MART STORES, INC.
assignment · 449820724
Assignors
WILKINSON, BRUCE W., MATTINGLY, TODD D.
On an employer assignment, the assignors are typically the inventors.