VECTOR-BASED CHARACTERIZATIONS OF PRODUCTS AND INDIVIDUALS WITH RESPECT TO CUSTOMER SERVICE AGENT ASSISTANCE

Patent №

US 10,366,396

Granted

2019-07-30

Filed 2017

Owner

WAL-MART STORES, INC.

AI components

3

nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

15624030

Systems, apparatuses, and methods are provided herein for providing customer service agent assistance. A system for providing customer service agent assistance comprises a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors, a communication device, and a control circuit. The control circuit being configured to: provide a customer service agent user interface on a user device associated with a customer service agent, associate a particular customer with the customer service agent, retrieving at least one customer value vector for the particular customer from the customer profile database, and cause, via the communication device, the at least one customer value vector of the particular customer to be displayed on the customer service agent user interface of the user device.

AI classification

Planning1.00
Natural language0.98
Knowledge representation0.79
Machine learning0.19
AI hardware0.19
Speech0.02
Evolutionary computation0.02
Vision0.00

Ownership

WAL-MART STORES, INC.

assignment · 449820724

Assignors

WILKINSON, BRUCE W., MATTINGLY, TODD D.

On an employer assignment, the assignors are typically the inventors.

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