Patent №
US 10,643,632
Granted
2020-05-05
Filed 2018
Owner
WELLS FARGO BANK, N.A.
Lab
—
AI components
4
nlp · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15870030
Systems and techniques for automated voice assistant personality selector are described herein. A task may be identified that is to be completed by a user of a voice-enabled virtual assistant. A response may be output in connection with the task using a default personality for the voice-enabled virtual assistant selected based on the task. A task completion checkpoint may be determined for the task. It may be identified that the task completion checkpoint has not been reached. A personality profile of the user may be compared to personality data of a set of voice-enabled virtual assistant profiles corresponding to respective members of a set of available voice personalities for the voice-enabled virtual assistant. An escalation personality may be selected for the voice-enabled virtual assistant based the comparison and the task. Commands for facilitating user completion of the task may be transmitted via the voice-enabled virtual assistant using the selected escalation personality.
AI classification
Ownership
WELLS FARGO BANK, N.A.
assignment · 447550100
Assignors
BRICKLIN, NATHAN CRAIG, HANSEN, GREGORY JOHN, KALABOUKIS, CHRIS THEODORE, KHAN, ADNAN, MCGINN, KATHLEEN E, MILLER, RYAN BENJAMIN, RHODRIQUEZ, WAIRNOLA MARRIA
On an employer assignment, the assignors are typically the inventors.