Patent №
US 10,659,909
Granted
2020-05-19
Filed 2019
Owner
WELLS FARGO BANK, N.A.
Lab
—
AI components
3
kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16298351
A method may include receiving, from a customer device, contextual location information about a customer and an interaction type, determining a location-based recommendation and an urgency level for the customer using the contextual location information, generating a routing protocol for communication with the customer based on the interaction type and the urgency level, and providing a communication to the customer according to the routing protocol, the communication including the location-based recommendation.
AI classification
Ownership
WELLS FARGO BANK, N.A.
assignment · 491850406
Assignors
STUART, GAIL ELIZABETH, GARNER, ANDREW J, IV, SUMNER, DANIEL S, AMMIRAJU, PRASANNA KUMAR, CHATTERJEE, DIBYENDU, JAIN, KSHITINDRA KUMAR, KETHARAJU, RAMESHCHANDRA BHASKAR, KRISHNAPPA, DINAKAR CHANNAKAL, PERALA, RAVINDAR RAO, SANGTANI, DINESH, KANALA, MOHAN GOPAL, MERUGU, PRASHANTH KUMAR
On an employer assignment, the assignors are typically the inventors.