EXTERNAL ACTION EXECUTION WITH CONVERSATIONAL AGENT

One embodiment provides a method, including: receiving an input from a first user requesting information; generating a conversation model from a dialog that occurs between the user and a human agent; recording the human agent performing an external action required to respond to the input; mapping steps performed during performance of the external action to conversation slots within the dialog; generating an integrated interpretable conversation model comprising a dialog and action script; receiving, at a conversational agent system, a subsequent input from a second user requesting similar information to the information requested by the first user; and providing, by the conversational agent system, a response to the subsequent input, wherein the providing a response comprises the conversational agent system utilizing the integrated interpretable conversational model to replay (i) the dialog and (ii) the action script using the subsequent input.