ADAPTING WORKFLOWS BASED ON EXPECTED RESULTS

Embodiments of the present disclosure are directed to methods and systems for adapting workflows for the processing of database records. More specifically, the records management and processing system can maintain a plurality of records in a database. Each record can comprise a record of a service provided to a consumer by a service provider of a plurality of service providers. For each record of the plurality of records, an expected result from taking an additional action on the record can be determined. A set of records from the plurality of records and having a common attribute value can be determined based on the determined expected result for each record of the plurality of records. The identified records can be processed according to one or more workflows executed by the records management and processing system.