DISTRIBUTED MACHINE-LEARNED EMPHATIC COMMUNICATION FOR MACHINE-TO-HUMAN AND MACHINE-TO-MACHINE INTERACTIONS
Patent №
US 11,037,576
Granted
2021-06-15
Filed 2018
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
ml · nlp · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16192327
A system determines if a call participant of a call between the call participant and a voice response system is a human or a machine. Responsive to determining that the call participant is a human, an emotional state of the call participant is determined. Environmental information of an environment associated with the call participant is receiving. A receptiveness level of the call participant is determined based upon the emotional state and the environmental information. A message to the call participant is determined based upon the receptiveness level and one or more machine-learning models.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 475170692
Assignors
BAUGHMAN, AARON K., MARZORATI, MAURO, DIAMANTI, GARY FRANCIS, RAKSHIT, SARBAJIT K.
On an employer assignment, the assignors are typically the inventors.