CONTEXT-SENSITIVE AGGREGATION OF CHATBOT CONVERSATIONS

Patent №

US 11,074,415

Granted

2021-07-27

Filed 2019

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

5

ml · nlp · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16405030

Disclosed embodiments provide techniques for expanding user-chatbot conversations to include other relevant users. In some embodiments, the users are deemed to potentially be interested in learning information regarding the conversation topic. In other embodiments, the users are deemed to be potentially able to provide additional information regarding the conversation topic. In embodiments, a submitted question to a chatbot in a conversation on a messaging platform is received. The topic of the submitted question is identified. A probability that one or more additional users would benefit from an answer to the submitted question is determined. One or more additional users are invited to the conversation based on the determined probability that one or more additional users would benefit from an answer to, and/or provide information regarding, the submitted question.

Machine learningNatural languageKnowledge representationPlanningAI hardwareG06F 40/30G06F 16/3329G06F 40/35H04L 51/02H04L 51/04H04L 51/52G06F 40/284

AI classification

Natural language1.00
Machine learning1.00
Planning1.00
Knowledge representation0.97
AI hardware0.53
Evolutionary computation0.35
Speech0.04
Vision0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 490990152

Assignors

TRIM, CRAIG M., SILVERSTEIN, ZACHARY A., GRANT, ROBERT H., RAKSHIT, SARBAJIT K.

On an employer assignment, the assignors are typically the inventors.

From the same owner

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