RECOMMENDATION TECHNIQUE USING AUTOMATIC CONVERSATION

A computer-implemented method, computer program product, and system are provided for providing a recommendation. The method includes receiving, by a conversation system, a query from a user. The method also includes inputting the query into an intent-entity model to obtain a first output. The method further includes inputting the query into a question-answering system to obtain a second output. The method additionally includes analyzing the first output from the intent-entity model to calculate a value of degree of ambiguity of the first output to the query. The method also includes analyzing the query and the second output from the question-answering system to calculate a value of extent of satisfaction to which the second output satisfies the query. The method further includes determining one or more recommendations using the degree of ambiguity and the extent of satisfaction. The method additionally includes outputting the one or more recommendations to the user.