Patent №
US 11,138,212
Granted
2021-10-05
Filed 2019
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16519795
An interaction pace for a live natural language interaction is set. An acceptable response latency range is determined according to the interaction pace. By analyzing a live natural language query, a set of metadata tags corresponding to the query is determined. Using the set of metadata tags, a set of clusters of natural language query-response pairs is selected, a size of the set of clusters selected according to the acceptable response latency range. From the set of clusters, a query-response pairs is selected, wherein the query of the query-response pair has above a threshold relevance score with the first natural language query. From the selected query-response pair, a response recommendation is extracted, the response recommendation being a recommended response to the live natural language query, a latency between receipt of the live natural language query and extraction of the response recommendation being within the acceptable response latency range.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 498350975
Assignors
JAUHARI, ARJUN, JONES, STEVEN WARE, MALLETTE, JENNIFER A., SALVE, VIVEK
On an employer assignment, the assignors are typically the inventors.