NATURAL LANGUAGE RESPONSE RECOMMENDATION CLUSTERING FOR RAPID RETRIEVAL

Patent №

US 11,138,212

Granted

2021-10-05

Filed 2019

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

5

ml · nlp · speech · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16519795

An interaction pace for a live natural language interaction is set. An acceptable response latency range is determined according to the interaction pace. By analyzing a live natural language query, a set of metadata tags corresponding to the query is determined. Using the set of metadata tags, a set of clusters of natural language query-response pairs is selected, a size of the set of clusters selected according to the acceptable response latency range. From the set of clusters, a query-response pairs is selected, wherein the query of the query-response pair has above a threshold relevance score with the first natural language query. From the selected query-response pair, a response recommendation is extracted, the response recommendation being a recommended response to the live natural language query, a latency between receipt of the live natural language query and extraction of the response recommendation being within the acceptable response latency range.

AI classification

Natural language1.00
Planning1.00
Knowledge representation1.00
Machine learning0.99
Speech0.91
AI hardware0.22
Vision0.17
Evolutionary computation0.01

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 498350975

Assignors

JAUHARI, ARJUN, JONES, STEVEN WARE, MALLETTE, JENNIFER A., SALVE, VIVEK

On an employer assignment, the assignors are typically the inventors.

From the same owner

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