Patent №
US 11,172,067
Granted
2021-11-09
Filed 2014
Owner
MEDIAFRIENDS, INC.
+1 more
Lab
—
AI components
2
nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
14453143
A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
Natural languagePlanningH04L 61/106H04M 3/5191H04L 51/56H04L 51/58H04M 3/42382H04M 3/51H04W 4/14H04W 4/21+9 more
AI classification
Natural language0.77
Planning0.56
Machine learning0.01
Evolutionary computation0.01
AI hardware0.00
Speech0.00
Vision0.00
Knowledge representation0.00
Ownership
MEDIAFRIENDS, INC.
assignment · 337090563
HEYWIRE, INC.
namechg · 379520106
Assignors
LEW, EUGENE LEE, GIANOUKOS, VASILEIOS, HEIM, KENNETH NORMAN
On an employer assignment, the assignors are typically the inventors.
From the same owner
DID LINE TYPE PROVISIONING VERIFICATIONUS 9,532,197 · 2016MOBILE MESSAGING HUB ENABLING ENTERPRISE OFFICE TELEPHONE NUMBERSUS 9,271,129 · 2016SIGNATURE CONTROL FOR SMSUS 9,247,401 · 2016Apparatus and Methods for TV Social ApplicationsUS 8,561,118 · 2013TELEVISION MESSAGING VOCAL RESPONSE GENERATIONUS 7,346,919 · 2008