Patent №
US 8,520,833
Granted
2013-08-27
Filed 2011
Owner
WEST CORPORATION
Lab
—
AI components
3
nlp · planning · evo
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13157660
Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.
AI classification
Ownership
WEST CORPORATION
assignment · 264250772
Assignors
PETTAY, MARK J., SOJKA, MYRON P., JARZYNKA, MARK STEVEN, CARDIN, GREGORY STUART, RILANTONO, HENDRYANTO, ROUBAUD, BERNARD
On an employer assignment, the assignors are typically the inventors.