Patent №
US 11,176,466
Granted
2021-11-16
Filed 2019
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16242437
An approach for enhancing user communication with a chatbot is provided. In an embodiment, a communication from a user using a chatbot application is received. One or more intents related to the user communication are identified, with each intent having a respective confidence score. Further, any number of attributes related to the user communication are extracted. If multiple viable intents are found (e.g., intents having a confidence score exceeding a predefined threshold), then relationships between the extracted attributes are derived to establish a context. Based on the context, a disambiguation question is generated to clarify an actual intent of the user.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 479310337
Assignors
NEOGI, SANDIPTO, ARNEJA, SIMARDEEP S., KUMAR, ARNIKA, SINGH, YASH VARDHAN, LAKSHMINARAYANAN, SUDARSAN, RAO, ASHISH, MUTALIKDESAI, MANDAR
On an employer assignment, the assignors are typically the inventors.