Patent №
US 11,227,250
Granted
2022-01-18
Filed 2019
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16452856
A method, computer system, and a computer program product for customer representative ratings is provided. The present invention may include receiving a chat transcript with one or more tagged triplets and one or more multi-dimensional success vectors. The present invention may include aggregating the one or more multi-dimensional success vectors. The present invention may include receiving at least one business priority. The present invention may include applying at least one filter to the one or more multi-dimensional success vectors. The present invention may include normalizing the one or more multi-dimensional success vectors based on the at least one applied filter. The present invention may include obtaining a rating.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 495920328
Assignors
JONES, STEVEN WARE, JAUHARI, ARJUN, MALLETTE, JENNIFER A., SALVE, VIVEK
On an employer assignment, the assignors are typically the inventors.