Patent №
US 11,380,213
Granted
2022-07-05
Filed 2018
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15897487
In an approach for training customer service agents using persona-based chatbots, a processor retrieves customer service interaction information. A processor analyzes, using natural language processing, the customer service interaction information, wherein the analyzing includes preprocessing and aggregating the customer service interaction information. A processor interacts with a user. A processor provides feedback to the user, based on the user's style and performance during training.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 449420966
Assignors
XU, ANBANG, SINHA, VIBHA S., AKKIRAJU, RAMA KALYANI T., MAHMUD, JALAL U.
On an employer assignment, the assignors are typically the inventors.