SYSTEM FOR MINIMIZING REPETITION IN INTELLIGENT VIRTUAL ASSISTANT CONVERSATIONS

Patent №

US 11,409,961

Granted

2022-08-09

Filed 2019

Owner

VERINT AMERICAS INC.

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16598692

This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.

Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareG06F 40/30G06F 40/117G06F 40/35H04L 51/02G10L 15/22G10L 2015/223

AI classification

Natural language1.00
Speech1.00
Planning1.00
AI hardware0.98
Machine learning0.92
Knowledge representation0.91
Evolutionary computation0.02
Vision0.00

Ownership

VERINT AMERICAS INC.

assignment · 508210777

Assignors

FREEMAN, CYNTHIA, FREEMAN, CYNTHIA, BEAVER, IAN

On an employer assignment, the assignors are typically the inventors.

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