MACHINE LEARNING MODELS FOR ELECTRONIC MESSAGES ANALYSIS

A method may include receiving an electronic message from a sender. The method may further include parsing the electronic message into a set of sections, the set of sections including structured sections and an unstructured section. The method may further include detecting etiquette errors in the structured sections of the electronic message, wherein the etiquette errors include at least one of a missing word, a redundant word, an incorrect usage of a word, a style error, an emotional punctuation error, or a punctuation error. The method may further include generating an etiquette score based on the etiquette errors.