Patent №
US 11,636,363
Granted
2023-04-25
Filed 2018
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
15899991
Disclosed embodiments provide techniques for automated technical support based on cognitive capabilities and preferences of a user. A user profile is obtained which includes a skill level assessment. A solution path includes one or more potential solutions for a problem. One or more solutions in the solution path are presented to a user as a potential remedy for a technical problem, based on the cognitive capabilities and preferences of a user.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 449770531
Assignors
RAY, SHUBHADIP, CHRISTIANSEN, ANDREW S., HERMAN, NORBERT, SANYAL, AVIK
On an employer assignment, the assignors are typically the inventors.