METHOD AND SYSTEM FOR MANAGING NOTIFICATIONS FOR FLAPPING INCIDENTS

Techniques for suppressing notifications are disclosed. An incident may repeatedly flap between various resolved and unresolved states. Furthermore, other incident attributes may flap between various states such as, for example, varying levels of incident severity. Each change in state results in the transmission of a notification. In order to reduce the number of notifications, the system estimates a flapping window for the incident based on the flapping behavior of prior incidents. The system computes a notification suppression window based at least in part on the estimated flapping window. The system suppresses notifications corresponding to changes in incident state that are detected during the notification suppression window. The notification suppression window may be extended in response to extending the estimated flapping window.