Patent №
US 11,677,875
Granted
2023-06-13
Filed 2021
Owner
TALKDESK INC.
Lab
—
AI components
6
ml · nlp · vision · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17403120
Disclosed implementations use automated transcription and intent detection and an AI model to evaluate interactions between an agent and a customer within a call center environment. The evaluation flow used for manual evaluations is leveraged so that the evaluators can correct the AI evaluations when appropriate. Based on such corrections, the AI model can be retrained to accommodate specifics of the business and center—resulting in more confidence in the AI model over time.
AI classification
Ownership
TALKDESK INC.
assignment · 599470277
Assignors
KRUCEK, KATHY, PLACIDO, FILIPE, EUFRASIO, NUNO, PALMA, RUI, SALGADO, JOAO, RIGBY, BEN, ANDRADE, PEDRO, FAMA, JASON
On an employer assignment, the assignors are typically the inventors.