SYSTEM AND METHOD FOR COMMUNICATION ANALYSIS FOR USE WITH AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
Patent №
US 11,706,339
Granted
2023-07-18
Filed 2019
Owner
TALKDESK, INC.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16668265
Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
AI classification
Ownership
TALKDESK, INC.
assignment · 540860852
Assignors
ADIBI, JAFAR, PAIVA, TIAGO, ANTUNES, BRUNO, KANNAN, CHARANYA, CARMO, JOAO, COSTA, MARCO
On an employer assignment, the assignors are typically the inventors.