MULTI-TURN DIALOGUE RESPONSE GENERATION WITH TEMPLATE GENERATION

Patent №

US 11,816,439

Granted

2023-11-14

Filed 2022

Owner

CAPITAL ONE SERVICES, LLC

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

17950852

Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.

Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareG06F 40/30G06F 18/2148G06F 18/217G06F 18/2413G06F 40/284G06F 40/35G06F 40/56G06N 3/0442+13 more

AI classification

Natural language1.00
Speech1.00
Machine learning1.00
Knowledge representation0.96
Planning0.95
AI hardware0.80
Vision0.02
Evolutionary computation0.00

Ownership

CAPITAL ONE SERVICES, LLC

assignment · 611940258

Assignors

OLABIYI, OLUWATOBI, MUELLER, ERIK T., MINGELS, DIANA, KULIS, ZACHARY

On an employer assignment, the assignors are typically the inventors.

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