Patent №
US 11,816,439
Granted
2023-11-14
Filed 2022
Owner
CAPITAL ONE SERVICES, LLC
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
17950852
Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.
AI classification
Ownership
CAPITAL ONE SERVICES, LLC
assignment · 611940258
Assignors
OLABIYI, OLUWATOBI, MUELLER, ERIK T., MINGELS, DIANA, KULIS, ZACHARY
On an employer assignment, the assignors are typically the inventors.