PREDICTING A NEED FOR ASSISTANCE BY DETERMINING BEHAVIOR BASED ON MACHINE LEARNING MODEL ANALYSIS OF VIDEO DATA

A behavior detection platform may obtain video data of an environment including a guest and may determine a set of normal guest behaviors associated with the environment. The platform may analyze, using a first machine learning model, the video data to identify features of the guest and analyze, using a second machine learning model, the video data and the features to determine an actual guest behavior of the guest. The platform may predict, using the second machine learning model, a predicted guest behavior of the guest based on the actual guest behavior. The behavior detection platform may determine that at least one of the actual guest behavior or the predicted guest behavior is not included in the set of normal guest behaviors. The platform may cause assistance to be provided to the guest based on determining that the actual guest behavior or the predicted guest behavior are not included.