SYSTEM AND METHOD FOR CONTROLLING CALL PLACEMENT RATE FOR TELEPHONE COMMUNICATION SYSTEMS

A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the available attendant. The system takes advantage of a system which statistically monitors the average call completion time, the average agent in-use time, the average time to answer and the probability of a valid answer. Call placing overlap is controllable in conjunction with the monitored statistical parameters to achieve operation around any desired system operating parameter. The system is controlled by a plurality of precisely defined operational tasks operating in a hierarchical manner.