SYSTEM AND METHOD FOR CONSUMER-INITIATED BUSINESS SOLICITATION CALLING SYSTEM

Patent №

US 6,404,875

Granted

2002-06-11

Filed 1999

Owner

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09317217

The present invention discloses a telecommunications system initiating telephone connections between, for example a consumer and a service provider based on the criteria provided by the consumer and the services available from the service provider. The system is suitable for consumers requiring direct communication with a staff member of a service provider capable of meeting the consumer's service requirements. The system compiles a prioritized list of service providers matching the consumer's criteria. Starting with the first service provider on the list the system rings the service provider and determines whether or not a staff member answers the call. If the line is busy or the call is not answered by a staff member, the system moves on to the next service provider on the list until a service provider having a staff member is located. Once such a service provider is located, the system rings the consumer and connects the two parties. If the system cannot locate such a service provider the (consumer is given an opportunity to repeat or modify the search.

Knowledge representationPlanningH04M 3/46H04M 3/465H04M 3/4931H04M 3/48H04M 3/4935H04M 2203/2027H04M 2203/254H04M 2207/12

AI classification

Planning1.00
Knowledge representation0.66
Natural language0.27
Speech0.00
Evolutionary computation0.00
Machine learning0.00
Vision0.00
AI hardware0.00

Ownership

BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

assignment · 101370920

Assignors

MALIK, DALE W., KOCH, ROBERT A.

On an employer assignment, the assignors are typically the inventors.

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