Patent №
US 6,985,576
Granted
2006-01-10
Filed 1999
Owner
MCI WORLDCOM, INC.
+1 more
Lab
—
AI components
1
hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09453108
An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained. An automatic call distribution method for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained.
AI hardwareH04M 3/523H04M 3/5191H04M 3/42059H04M 3/42068H04M 3/5233H04M 2201/60H04M 2203/2066H04M 2203/408
AI classification
AI hardware0.52
Knowledge representation0.24
Machine learning0.08
Planning0.07
Natural language0.05
Evolutionary computation0.03
Speech0.00
Vision0.00
Ownership
MCI WORLDCOM, INC.
assignment · 104270730
WOLDCOM, INC.
namechg · 142330737
Assignors
HUCK, KEVIN
On an employer assignment, the assignors are typically the inventors.
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