Patent №
US 6,570,980
Granted
2003-05-27
Filed 2000
Owner
ALCATEL
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09634985
A method of distributing telephone calls to provide users of extensions and/or terminals of a telecommunications network with access to a service provided by an agent includes the steps of determining agent profiles, determining a call profile, comparing the call profile to the agent profiles to constitute an ordered list of agents qualified to process a call, and distributing a call to agents from the list of agents.
PlanningH04M 3/523
AI classification
Planning0.72
Knowledge representation0.07
AI hardware0.02
Machine learning0.01
Evolutionary computation0.01
Natural language0.00
Speech0.00
Vision0.00
Ownership
ALCATEL
assignment · 110620270
Assignors
BARUCH, SAUVEUR
On an employer assignment, the assignors are typically the inventors.
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