OUTBOUND CALLING SYSTEM IN A CONTACT CENTER

An integrated contact center capable of generating outbound calls in a plurality forms including at least one instant online communication form for instantly communicating with a customer when he is online. A priority scheme or communication forms is preset for each customer so that the contact center may try the outbound calls according to the scheme until one succeeds. The contact center detects whether the target customer is online or not before an online communication form is tried.