Patent №
US 9,549,065
Granted
2017-01-17
Filed 2012
Owner
CONVERGYS CUSTOMER MANAGEMENT DELAWARE, LLC
+1 more
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
13659366
A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.
Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareH04M 3/493H04M 3/22H04M 2203/355
AI classification
Knowledge representation1.00
Speech1.00
Natural language1.00
Machine learning1.00
AI hardware0.86
Planning0.71
Evolutionary computation0.07
Vision0.00
Ownership
CONVERGYS CUSTOMER MANAGEMENT DELAWARE, LLC
assignment · 293560371
CONVERGYS CMG UTAH, INC.
merger · 293570186
From the same owner
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