METHOD AND APPARATUS FOR ROUTING A TRANSACTION WITHIN A NETWORK ENVIRONMENT

Patent №

US 6,813,636

Granted

2004-11-02

Filed 1999

Owner

ASPECT TELECOMMUNICATIONS CORPORATION

+2 more

Lab

AI components

1

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09259981

A method and apparatus for routing a transaction. Initially, a resource is identified which is capable of servicing a transaction based upon resource data indicative of the capabilities of resources associated with a transactional processing system and a transaction request indicative of a request associated with the transaction. Upon identifying the resource capable of servicing the transaction, the transaction is supplied to the identified resource.

PlanningH04M 3/5237H04M 3/5233

AI classification

Planning1.00
AI hardware0.20
Natural language0.02
Knowledge representation0.00
Evolutionary computation0.00
Speech0.00
Machine learning0.00
Vision0.00

Ownership

ASPECT TELECOMMUNICATIONS CORPORATION

assignment · 99060403

CYCLACEL LIMITED

assignment · 117920761

ASPECT COMMUNICATIONS CORPORATION

namechg · 157970302

Assignors

BEAN, TIMOTHY, MCPARTLAN, KEVIN

On an employer assignment, the assignors are typically the inventors.

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