Patent №
US 6,813,636
Granted
2004-11-02
Filed 1999
Owner
ASPECT TELECOMMUNICATIONS CORPORATION
+2 more
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09259981
A method and apparatus for routing a transaction. Initially, a resource is identified which is capable of servicing a transaction based upon resource data indicative of the capabilities of resources associated with a transactional processing system and a transaction request indicative of a request associated with the transaction. Upon identifying the resource capable of servicing the transaction, the transaction is supplied to the identified resource.
AI classification
Ownership
ASPECT TELECOMMUNICATIONS CORPORATION
assignment · 99060403
CYCLACEL LIMITED
assignment · 117920761
ASPECT COMMUNICATIONS CORPORATION
namechg · 157970302
Assignors
BEAN, TIMOTHY, MCPARTLAN, KEVIN
On an employer assignment, the assignors are typically the inventors.