Patent №
US 6,976,067
Granted
2005-12-13
Filed 2001
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
1
hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09947881
A method, apparatus, and computer instructions for providing real-time user support. Monitoring is performed for a user input selecting a particular option on a desktop in the data processing system. In response to detecting the user input, a request is generated for real-time user support, wherein the request includes entitlement information used to determine a type of support to be provided. The request is sent to initiate a communication link for real-time user support.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 121620858
Assignors
GUSLER, CARL PHILLIP, HAMILTON, RICK ALLEN II
On an employer assignment, the assignors are typically the inventors.