Patent №
US 7,263,183
Granted
2007-08-28
Filed 2003
Owner
AT&T CORP.
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10638619
A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.
AI classification
Planning1.00
Evolutionary computation0.46
Knowledge representation0.19
AI hardware0.13
Natural language0.01
Speech0.01
Machine learning0.00
Vision0.00
Ownership
AT&T CORP.
assignment · 143930497
Assignors
KLEIN, REUBEN, SUJANSKY, DANIEL
On an employer assignment, the assignors are typically the inventors.
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