METHOD AND APPARATUS FOR MANAGING USER CONVERSATIONS

Patent №

US 7,487,095

Granted

2009-02-03

Filed 2005

Owner

MICROSOFT CORPORATION

+1 more

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11218925

In one aspect, an arbitrary natural language communication is received from a user. A concept recognition process is applied to automatically derive a representation of concepts embodied in the communication. The concept representation is used to provide to a human agent information useful in responding to the natural language communication.

AI classification

Natural language1.00
Speech1.00
Knowledge representation1.00
Machine learning1.00
Planning1.00
AI hardware0.51
Vision0.00
Evolutionary computation0.00

Ownership

MICROSOFT CORPORATION

assignment · 169150741

UNVEIL TECHNOLOGIES, INC.

assignment · 170740582

Assignors

HILL, JEFFREY, ZIEMAN, YURI

On an employer assignment, the assignors are typically the inventors.

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