Patent №
US 7,490,286
Granted
2009-02-10
Filed 2003
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
4
nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10670632
A method for providing help within an interactive voice response application can include the step of determining an interactive voice response event corresponding to a request for help. The event can be classified as a default help request, which can be a system initiated help request, or a user initiated help request. If the event is classified as a default help request, a time for receiving user input can be set to a default value. If, however, the event is classified as a user initiated help request, the time for receiving user input can be set to a value less than the default value. The interactive voice response application can take programmatic action upon expiration of the time for receiving user input.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 153640442
Assignors
COMMARFORD, PATRICK M., KOTAN, CHERYL A., LEWIS, JAMES R., SADOWSKI, WALLACE J.
On an employer assignment, the assignors are typically the inventors.