ISSUE TRACKING SYSTEM USING A CRITERIA RATING MATRIX AND WORKFLOW NOTIFICATION

A computer implemented method, apparatus, and computer program product for managing a lesson learned through a client application. A lesson learned is information describing a task associated with a project. A rating value for the lesson learned is identified using a predefined level matrix. A workflow notification process is generated to address the lesson learned using a notification manager. The lesson learned is monitored throughout the duration of a project.