Patent №
US 7,742,999
Granted
2010-06-22
Filed 2002
Owner
AMERICA ONLINE, INC.
Lab
—
AI components
4
ml · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10134680
Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
AI classification
Ownership
AMERICA ONLINE, INC.
assignment · 131270552
Assignors
MORAN, JAMES R., HADDOCK, GAIL, SMITH, GREG WESTON, BRANNAM, TODD
On an employer assignment, the assignors are typically the inventors.