HELP CENTER AND PRINT CENTER APPLICATIONS

Patent №

US 7,742,999

Granted

2010-06-22

Filed 2002

Owner

AMERICA ONLINE, INC.

Lab

AI components

4

ml · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

10134680

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

Machine learningKnowledge representationPlanningAI hardwareG06Q 10/00G06Q 10/20G06Q 30/016G06Q 30/02G06Q 30/0241G06Q 30/0281

AI classification

Planning0.99
Knowledge representation0.97
AI hardware0.91
Machine learning0.87
Natural language0.20
Vision0.03
Evolutionary computation0.00
Speech0.00

Ownership

AMERICA ONLINE, INC.

assignment · 131270552

Assignors

MORAN, JAMES R., HADDOCK, GAIL, SMITH, GREG WESTON, BRANNAM, TODD

On an employer assignment, the assignors are typically the inventors.

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