SYSTEMS AND METHODS FOR PROVIDING CUSTOMER SUPPORT

Patent №

US 8,902,882

Granted

2014-12-02

Filed 2012

Owner

MUSE GREEN INVESTMENTS LLC

+2 more

Lab

—

AI components

ml · nlp · vision · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

13679677

Systems and methods are disclosed for providing sales or customer support using a telephone having a camera to capture at least a partial image of a product or service; wherein the at least partial image is used to select a database updated by one or more knowledgeable persons on the product or service.

Machine learning Natural language Vision Knowledge representation Planning AI hardwareG06Q 30/0623G06Q 30/016G06Q 30/0207G06Q 30/0261G06Q 30/0267G06Q 30/0273H04M 3/5191H04M 3/5237+1 more

Google Patents

AI classification

Natural language1.00

Planning1.00

Vision1.00

Machine learning0.95

Knowledge representation0.89

AI hardware0.63

Evolutionary computation0.12

Speech0.01

Ownership

MUSE GREEN INVESTMENTS LLC

assignment · 293160111

CHEMTRON RESEARCH LLC

merger · 373730810

KIOBA PROCESSING, LLC

assignment · 514630871

Assignors

TRAN, BAO Q.

On an employer assignment, the assignors are typically the inventors.

From the same owner

LOW POWER SPEECH RECOGNIZERUS 6,070,140 · 2000

Cites (30)

METHODS AND SYSTEMS FOR FACILITATING THE PROVISION OF OPINIONS TO A SHOPPER FROM A PANEL OF PEERSUS 8,224,716 · 2012 PROVIDING A PERSONALIZED TRANSACTIONAL BENEFITUS 8,195,526 · 2012 NAVIGATION SYSTEMUS 7,941,270 · 2011 CAMERA - PHONE BARCODE SCANNING SUPPORTUS 7,760,713 · 2010 HELP CENTER AND PRINT CENTER APPLICATIONSUS 7,742,999 · 2010 IMAGE PUBLISHING SYSTEM USING PROGRESSIVE IMAGE STREAMINGUS 7,290,011 · 2007 HELP CENTER AND FILTERING APPLICATIONSUS 7,290,247 · 2007 VOICE OVER INTERNET CALL CENTER INTEGRATIONUS 7,269,160 · 2007 SYSTEM AND METHOD FOR INTEGRATED CUSTOMER MANAGEMENTUS 7,269,567 · 2007 METHOD AND SYSTEM FOR GRAPHICALLY IDENTIFYING REPLACEMENT PARTS FOR GENERALLY COMPLEX EQUIPMENTUS 7,266,515 · 2007 DIAGNOSIS AND REPAIR SYSTEM AND METHODUS 7,209,817 · 2007 WEB-CONTENT AWARE AUTOMATIC CALL TRANSFER SYSTEM AND PROCESS FOR MOBILE USERS AND OPERATORSUS 7,167,899 · 2007 HYPERKEY ACCESS TO NETWORK-BASED SERVICESUS 7,142,842 · 2006 DATAMART INCLUDING ROUTINES FOR EXTRACTION, ACCESSING, ANALYSING, TRANSFORMATION OF DATA INTO STANDARIZED FORMAT MODELED ON STAR SCHEMAUS 7,130,853 · 2006 METHOD AND SYSTEM FOR ORDERING A CONSUMABLE FOR A DEVICEUS 7,124,097 · 2006 CALL CENTER ADMINISTRATION MANAGER WITH RULES-BASED ROUTING PRIORITIZATIONUS 7,039,176 · 2006 INTELLIGENT UPDATE AGENTUS 6,976,251 · 2005 METHOD AND APPARATUS FOR A DISTRIBUTED CALL SERVICING COMMUNITYUS 6,968,367 · 2005 METHOD FOR DATABASE STORING, ACCESSING PERSONNEL TO SERVICE SELECTED ASSEMBLIES OF SELECTED EQUIPMENTUS 6,950,829 · 2005 METHOD AND SYSTEM FOR SERVICING A SELECTED PIECE OF EQUIPMENT HAVING UNIQUE SYSTEM CONFIGURATIONS AND SERVICING REQUIREMENTSUS 6,810,406 · 2004 SUPPLY ORDERING APPARATUSUS 6,798,997 · 2004 SYSTEM AND METHODS FOR CALL DECISIONING IN A VIRTUAL CALL CENTER INTEGRATING TELEPHONY WITH COMPUTERSUS 6,714,642 · 2004 METHOD AND SYSTEM FOR IDENTIFYING REPEATEDLY MALFUNCTIONING EQUIPMENTUS 6,691,064 · 2004 CALL CENTER SYSTEM WHERE USERS AND REPRESENTATIVES CONDUCT SIMULTANEOUS VOICE AND JOINT BROWSING SESSIONSUS 6,295,551 · 2001 PRIVATE IP TELEPHONY BACKBONE LINKING WIDELY-DISTRIBUTED ENTERPRISE SITESUS 6,215,783 · 2001

and 5 more

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