Patent №
US 7,899,176
Granted
2011-03-01
Filed 2006
Owner
WITNESS SYSTEMS, INC.
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11540903
A method for discovering customer center information includes receiving a plurality of customer center information from a plurality of respective information sources, and correlating the plurality of customer center information to determine an identity of a customer center agent accessing customer center resources.
AI classification
Planning1.00
Knowledge representation0.39
AI hardware0.09
Natural language0.03
Evolutionary computation0.03
Machine learning0.00
Speech0.00
Vision0.00
Ownership
WITNESS SYSTEMS, INC.
assignment · 184810780
Assignors
CALAHAN, MARC, AKERS, RICHARD, SMITH, DAMIAN
On an employer assignment, the assignors are typically the inventors.
From the same owner
RECORDING INVOCATION OF COMMUNICATION SESSIONSUS 10,009,460 · 2018SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENTUS 9,875,283 · 2018RECORDING INVOCATION OF COMMUNICATION SESSIONSUS 9,413,878 · 2016SYSTEMS AND METHODS FOR STORING AND SEARCHING DATA IN A CUSTOMER CENTER ENVIRONMENTUS 9,304,995 · 2016RECORDING INVOCATION OF COMMUNICATION SESSIONSUS 9,253,316 · 2016SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION FOR RECORDINGUS 9,106,737 · 2015Complex recording triggerUS 9,008,300 · 2015SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONSUS 8,971,517 · 2015