CONTEXTUAL AND INLINE ERROR RESOLUTION AND USER COMMUNITY

Patent №

US 7,971,103

Granted

2011-06-28

Filed 2009

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

3

nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

12355414

An event log system for capturing event information associated with error events occurring within a computer system. The event log system includes an event log displaying error messages associated with the error events captured within the computer system, and displaying inline error resolution information within each error message corresponding to each respective error event. User community information such as links to wiki topics and forum threads are contextually provided for and inline with individual error log entries. Also, action buttons to help the user resolve errors and problems are also contextually provided, as are surfaced links to domain experts within the user community, such as online chat buttons to them.

Natural languageKnowledge representationPlanningG06F 11/327G06F 11/0706G06F 11/0769G06F 11/0793

AI classification

Natural language1.00
Planning1.00
Knowledge representation0.97
AI hardware0.46
Machine learning0.08
Evolutionary computation0.00
Speech0.00
Vision0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 221210966

Assignors

BRUGLER, THOMAS, EISCHEID, TODD M., MOLANDER, MARK E., ORTEGA, KERRY A.

On an employer assignment, the assignors are typically the inventors.

From the same owner

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