CUSTOMIZABLE SYSTEM FOR THE AUTOMATIC GATHERING OF SOFTWARE SERVICE INFORMATION

The present invention provides methods and systems for a customizable collector application, which automates multiple diagnostic techniques to obtain sets of diagnostic information. The collector application is easily customizable for use by different products, and may reduce the diagnostic information gathering to a single session. This includes gathering all of the required sets of information about a product problem, the hardware environment, the maintenance levels of the operating system environment, and the involved middleware, both local and distributed. In addition, the collector application has a reusable framework designed to have minor external customization for each product that requires its' service. The output of the collector application may be provided in a format, such as XML, that is viewable by another application, such as browser.