SYSTEM AND METHOD FOR ENABLING VOICE DRIVEN INTERACTIONS AMONG MULTIPLE IVR'S, CONSTITUTING A VOICE WORKFLOW

Patent №

US 8,041,575

Granted

2011-10-18

Filed 2007

Owner

INTERNATIONAL BUSINESS MACHINES CORPORATION

AI components

3

nlp · speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11946195

A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.

AI classification

Speech1.00
Planning1.00
Natural language0.98
Vision0.05
Evolutionary computation0.03
Machine learning0.02
Knowledge representation0.00
AI hardware0.00

Ownership

INTERNATIONAL BUSINESS MACHINES CORPORATION

assignment · 201690424

Assignors

AGARWAL, SHEETAL K., CHAKRABORTY, DIPANJAN, KUMAR, ARUN, NANAVATI, AMIT A., RAJPUT, NITENDRA

On an employer assignment, the assignors are typically the inventors.

From the same owner

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