SYSTEM AND METHOD FOR ENABLING VOICE DRIVEN INTERACTIONS AMONG MULTIPLE IVR'S, CONSTITUTING A VOICE WORKFLOW
Patent №
US 8,041,575
Granted
2011-10-18
Filed 2007
Owner
INTERNATIONAL BUSINESS MACHINES CORPORATION
Lab
AI components
3
nlp · speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11946195
A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.
AI classification
Ownership
INTERNATIONAL BUSINESS MACHINES CORPORATION
assignment · 201690424
Assignors
AGARWAL, SHEETAL K., CHAKRABORTY, DIPANJAN, KUMAR, ARUN, NANAVATI, AMIT A., RAJPUT, NITENDRA
On an employer assignment, the assignors are typically the inventors.